Sensory Solution FAQ’S

Q. What is the minimum run of products Sensory Solution will manufacture?

A. Depending on your formulation, our minimum order for PET, glass and LDPE bottles is 1,000 per flavor. Please call 973.878.9000 to speak to a Sensory Solution Production Specialist to learn more.

Q. Does Sensory Solution have a manufacturing setup fee in addition to the prices we have received?

A. No, the prices that you were given include all manufacturing setup fees.

Q. I have artwork created, what format do you need?

A. Ideally, Adobe Illustrator (.ai) files are preferred, with all fonts outlined. However, we will also accept .pdf, .eps, and .tif files. When submitting these other formats, please be sure that resolution is set to 300 dpi or better.

Q. How does Sensory Solution’s facility compare to other contract manufacturers?

A. All of our products are manufactured in a state-of-the-art cGMP (Current Good Manufacturing Practice) contract manufacturing and packaging facility that uses regulations enforced by the US Food and Drug Administration.

Q. Where does Sensory Solution get their packaging materials?

A. All of the ingredients in the products we manufacture are from verified suppliers. These materials undergo micro, potency and ID testing before they go into any product.

Q. I don’t have any place to store my products. Can Sensory Solution keep them and ship them to me when needed?

A. Certainly. Please refer to our Fulfillment section for additional information.

Q. What is the average turnaround time on an order?

A. We have some of the fastest turnaround times in the industry. Depending on the availability of materials, most of our orders are processed in just 4-6 weeks.

Q. Can I use my own packaging labels?

A. Sure. If you have a label and company logo that is familiar to your customer base, you can send us that label and we will use it on your products.

Q. Can Sensory Solution create my labels?

A. We can definitely design your label and logo. We are committed to helping you create a strong and successful brand.

Q. Can I be assured of the efficacy and consistency of your products?

A. Yes, all of our materials are rigorously tested to ensure that quality, purity and potency meets or exceeds industry requirements. Our science-based formulations and our state-of-the-art laboratory insure the efficacy and content of all our products.

Q. What kind of products does Sensory Solution manufacture?

A. We are a world-class American provider of bulk liquid nicotine and premium e-Liquids.

Q. Does Sensory Solution test raw materials and finished products to make sure they meet label claim?

A. Product quality and integrity are tested at every stage from the selection and approval of ingredients throughout production and at regular intervals during a product’s shelf life. Our in-house testing laboratories are equipped with the latest scientific instrumentation and analytical techniques. Each batch of product undergoes numerous quality checks before it is released.

Q. Do you provide drop shipping?

A. Yes

Q. Can you develop custom formulations for me?

A. Of course! Our highly skilled formulation staff specializes in creating custom formulas for our clients. We would be delighted to discuss your needs and the development process.

Q. Do you ship internationally?

A. Yes, we are happy to discuss meeting your shipping requirements for anywhere in the world.